GMG Medical Group PA Privacy Policy

1. Introduction

Welcome to GMG Medical Group PA (“GMG Medical Group PA,” “we,” “us,” or “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal and health information when you use our telehealth platform, website, mobile applications, and related services (collectively, the “Services”).

2. Information We Collect

Personal Information: This may include your name, contact details, date of birth, and payment information (if applicable).

Health Information: Details about your medical history, symptoms, treatment plans, prescriptions, and other data shared with or generated by healthcare providers.

Usage Data: We collect technical information like IP addresses, device type, and browsing activities via cookies or similar technologies.

Communications: If you contact us or respond to our communications, we may retain those messages and any accompanying data.

3. How We Use Your Information

Provide Telehealth Services: We share your health information with licensed providers and partner pharmacies to facilitate consultations, diagnoses, and prescriptions if medically appropriate.

Communications: We may contact you about appointments, follow-ups, or updates to our Services.

Service Improvements: Aggregated and de-identified data may be used to enhance our platform, conduct internal analytics, and improve clinical outcomes.

Legal Compliance: We may use your data as required by law or to respond to valid legal requests.

4. Disclosure of Your Information

Healthcare Providers: We share relevant data with the licensed providers who deliver telehealth services through our platform.

Partner Pharmacies: If a prescription is issued, necessary information is shared with partner pharmacies for dispensing.

Service Providers: We use third-party vendors for IT support, analytics, or payment processing; they must protect your information under confidentiality agreements.

Legal Requirements: We may disclose information to comply with legal obligations or protect our rights, users, or the public.

5. Data Security

We implement administrative, technical, and physical safeguards to protect your personal and health information. While we strive to maintain a secure environment, no system is 100% impenetrable.

6. Retention of Your Information

We retain your information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. We may retain de-identified data for research or statistical purposes beyond this period.

7. SMS/Text Messaging

GMG Medical Group PA may send you SMS (text) messages related to your healthcare services, including appointment reminders, order and shipping notifications, medication refill reminders, and customer support communications. By providing your mobile phone number and consenting to receive text messages, you agree to receive these service-related messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

You may opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us at team@carebasehealth.org. Message and data rates may apply. For full SMS terms, please see our Terms of Service.

8. Your Rights and Choices

Access & Correction: You may request access to, correction, or deletion of your personal information by contacting us at the details below.

Opt-Out: You can opt out of non-essential communications by following unsubscribe instructions or contacting us directly.

Telehealth Consent: By using our Services, you agree to our Telehealth Informed Consent, which further explains your rights and obligations.

9. HIPAA Compliance

Where applicable, GMG Medical Group PA complies with the Health Insurance Portability and Accountability Act (HIPAA) and related regulations. We implement safeguards to protect the privacy and security of your Protected Health Information (PHI).

10. Children's Privacy

Our Services are intended for users who are at least 18 years old. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can delete it.

11. International Data Transfers

If you access our Services from outside the United States, your information may be transferred to and processed in the U.S. By using our Services, you consent to this transfer and processing.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date indicates when the current version became effective. Continued use of our Services after changes take effect signifies your acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: team@carebasehealth.org